Before contacting us for support, check to see if your question is answered below. Otherwise, use the universal O'WONDER contact form at:

owonder.com/contact

1. Forgotten password::OOPS!

Click here to reset your password.

2. Opening Hours do not appear

Before your opening hours can be displayed they need to be associated with a specific location instance as described here.

3. Changes not shown on your profile

Did you click [Publish]? Try again. Remember to wait for the changes to be saved and published by keeping an eye on the progress bar on your browser.

4. Images are not appearing in the Image Manager

In the Image Libary module, ensure the Display on site checkbox is set to ON below any image(s) you want appearing on your profile. You will need to click [Save] or [Publish] before the checkbox will appear.

5. Images are not appearing on my profile

Click the Display on site checkbox in the Image Library and then click [Publish]

6. The 'Display on site' checkbox does not appear

After importing an image, ensure you click [Save] or [Publish]

7. List Maker item fields do not appear after [+] is clicked to create a new list item

Is Javascript turned ON in your browser? If you are using specific versions of Internet Explorer and are experiencing problems, we suggest switching to Firefox.

8. The location map does not appear or is incorrect

a) Do you have the Country selected on the Contact Details form? The country must be selected for the map to appear.
b) Do you have the correct address information on the Contact Details form? The post/zip code must be correct.
c) Currently, gonumber.com location maps cover the UK and certain European and Eastern European countries. They do not (accurately) cover the USA and other countries. International maps will be introduced in the future. To be notified, subscribe to our newsletters.